---
title: Knowron Customer Success Story
---

[![](https://resources.knowron.com/hs-fs/hubfs/Knowron%20Logo-w-Text%2c%20orange.png?width=300&height=66&name=Knowron%20Logo-w-Text%2c%20orange.png)](https://www.knowron.com)

Customer Success Story 

**Virtual Assist: the AI Expert for Semiconductors Shopfloors**

### About 

[ASMPT](https://www.asmpt.com/) is a distinguished global provider of hardware and software solutions for semiconductor and electronics manufacturing, established in 1975 in Singapore.

Knowron proudly recognizes ASMPT as its esteemed customer, since our pilot project began.

👷 The challenge

ASMPT technicians and engineers necessitated timely and pertinent information to maintain uninterrupted operations. In this context, every minute held paramount importance, especially concerning the seamless functioning of their  production lines.

✅ The solution

Knowron customized its solution to address this challenge by utilizing generative AI and NLP in a digital assistant named [Virtual Assistant.](https://smt.asmpt.com/en/products/software-solutions/virtual-assist/?gclid=EAIaIQobChMI55_N0OKOggMV2DwGAB0J8QDxEAAYASAAEgKjBPD_BwE) This initiative led ASMPT shop-floors to achieve operational excellence in less than two years.

Our solution effectively

- Facilitates knowledge centralization,
- Reduces search time for information,
- Offered tailored performance analysis.

*You can request the customer success story to comprehend how Knowron collaborates with customers to perfect solutions. Discover how we engage in projects practically, demonstrating our unwavering commitment.*

We look forward to the possibility of featuring your success story next!

 

![image-20231026-143404](https://resources.knowron.com/hubfs/image-20231026-143404.png "image-20231026-143404")

### Send me the case study!

# Read more about KNOWRON:

- ![Untitled design (18)](https://resources.knowron.com/hs-fs/hubfs/Untitled%20design%20(18).png?width=1200&height=1200&name=Untitled%20design%20(18).png)
  
  ***Read also about: ***
  
  ** 4 Ways How Service Organizations Can Benefit from the Rise of AI **
  
   
- ![Untitled design (27)](https://resources.knowron.com/hs-fs/hubfs/Untitled%20design%20(27).png?width=6912&height=3456&name=Untitled%20design%20(27).png)
  
  ***Read also about: ***
  
  **What is NLP and How does it Help Access, Search for and Store Information?**
- ![Untitled design (26)](https://resources.knowron.com/hs-fs/hubfs/Untitled%20design%20(26).png?width=6912&height=3456&name=Untitled%20design%20(26).png)
  
  ***Read also about:  ***
  
  **Lack of Skilled Workforce & Baby Boomers retirement (Top Stats & Trends)**
  
   

Copyright © 2026 Knowron GmbH. All Rights Reserved.